Return & Exchange Policy

We will not grant a refund, credit your account, or replace a printed product unless:

the product was misprinted

the product was damaged (EXCLUDING damages during delivery)

the product does not match the fulfillment information (e.g., the printed image is incorrect or placed incorrectly, the product is the wrong size, color, or type, etc.).

 

If you would like to exchange any apparel for a different size than you ordered, you will be responsible for shipping your original item(s) back to us, along with covering the shipping costs for us to ship your new item(s). You may request to exchange a size at support@ninetwelveunited.com

We have the sole discretion to grant a refund (including the refund method), credit your account, or replace a printed product. In order to request a refund, credit, or replacement, you must send a photograph and brief explanation of the problem to support@ninetwelveunited.com within 30 days of delivery.

For clarification, we will not grant a refund, credit your account, or replace a printed product solely because

it was unsatisfactory for any reason (excluding the matching of the provided fulfillment information)

the shipping provider did not complete delivery/the delivery was late

In such cases, you must place a new order, or the recipient of the individual order must attempt to resolve the delivery dispute with the shipping provider.

To be eligible for a return, your item must be defective or unused and in the same condition that you received it. 

To complete your return, we require a receipt or proof of purchase.

There are certain situations where exchanges are not granted: (if applicable)

Any item not in its original condition, is damaged for reasons not due to our error.

Any item that is returned more than 15 days after delivery

Proof of purchase cannot be verified 

Item has been washed

Item extensively worn, smell of cologne or perfume, dirty

Refunds (if applicable)

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days. The cost of shipping that was originally paid to ship your items will not be refunded. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@ninetwelveunited.com or you can visit our contact us page. 

 

Exchanges for international customers are not offered at this time due to the costs of shipping internationally.  However, contact us at support@ninetwelveunited.com with any concerns regarding exchanges for international customers. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.